Read more from here: Understanding PPI and DPI
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Contact usFrequently Asked Questions
Frequently Asked Questions
How can I contact customer support?I am a new user. How do I get started with the service?I can’t log into my account or my password isn’t working. What can I do?I don’t have a business or a business ID. Can I still use the service?My customer or I have encountered an issue in the service. What can I do?How Often Does the Service Remind Customers About Their Photos?How long are photos available for ordering?How can a customer restore their photo gallery if the photos have been moved to backups?The customer wants to change or cancel their order. What should I tell them?The customer chose instalment payment but hasn’t received an invoiceSome designs have an added cost. Who pays for them?What are free administrator orders?Product packages are not visible to my client. Why?What size are the photo files sent to the customers?My client ordered photo files but has not received them.My client has been charged for the same order twice. What can I do?My customer hasn't received their photos and I cannot find their order in the system. What should I do?I want to offer my customer free shipping for orders that exceed a certain price. Is this possible?The Lightroom plugin doesn´t work. What can I do?I need clarification on these DPI and PPI numbers?What is the web address for my consumer photo shop?Can I delete an event template?Can I tag someone as personnel and offer them free products?What can you do with customers’ unfinished shopping carts?The quality of my pictures in the webgallery looks different than my original files on my computer?How can I sell gift cards?