The customer chose instalment payment but hasn’t received an invoice

Instalment payment agreements are made directly between the customer and the credit provider, and only the customer has the right to receive information about the status of their invoice using their personal identification details.

What you can do:

Please ask the customer to contact their chosen credit provider directly. You can find the correct contact details on the credit provider’s official website.

Most likely, the customer has received an email from the credit provider when they accepted the payment plan. This email may include further information about the billing schedule.

If the customer already has an existing credit agreement with the same provider, it is possible that the new instalment amount has been added to their current payment plan.