Frequently Asked Questions
Here you can find answers to our most frequently asked questions.
- How can I contact customer support?
- I am a new user. How do I get started with the service?
- I can’t log into my account or my password isn’t working. What can I do?
- I don’t have a business or a business ID. Can I still use the service?
- My customer or I have encountered an issue in the service. What can I do?
- How Often Does the Service Remind Customers About Their Photos?
- How long are photos available for ordering?
- How can a customer restore their photo gallery if the photos have been moved to backups?
- The customer wants to change or cancel their order. What should I tell them?
- The customer chose instalment payment but hasn’t received an invoice
- Some designs have an added cost. Who pays for them?
- What are free administrator orders?
- Product packages are not visible to my client. Why?
- What size are the photo files sent to the customers?
- My client ordered photo files but has not received them.
- My client has been charged for the same order twice. What can I do?
- My customer hasn't received their photos and I cannot find their order in the system. What should I do?
- I want to offer my customer free shipping for orders that exceed a certain price. Is this possible?
- The Lightroom plugin doesn´t work. What can I do?
- I need clarification on these DPI and PPI numbers?
- What is the web address for my consumer photo shop?
- Can I delete an event template?
- Can I tag someone as personnel and offer them free products?
- What can you do with customers’ unfinished shopping carts?
- The quality of my pictures in the webgallery looks different than my original files on my computer?
- How can I sell gift cards?