We apologize for the inconvenience!
Please ask your customer to send an issue report using the service’s feedback form, selecting “Issue” as the message type and including the event ID or order number related to the issue in the message.
This allows us to see the browser version and other important device details from the message’s transmission data, which helps us identify and resolve the issue more efficiently.
The event ID or order number helps us investigate and resolve the issue as quickly as possible.
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